Order Processing
All orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed the next business day. You'll receive a confirmation email with tracking information as soon as your order ships.
Shipping Times
Once dispatched, orders typically arrive within 5–14 business days in the United States and 10–20 business days in Denmark and the rest of the EU. Please note that delivery times may occasionally be affected by customs processing, peak seasons, or carrier delays.
Estimated Total Delivery Time: 6–17 business days from order date in the US, and 11–23 business days in the EU (processing + shipping).
Shipping Rates
Shipping is free on all orders, to every destination we serve. No additional shipping costs are added at checkout.
Order Tracking
Once your order ships, you'll receive a tracking number via email. Please allow 3–5 days for tracking information to update after dispatch. International parcels often show no movement while in transit between countries — this is normal and does not mean your parcel is lost. If your tracking hasn't updated for 10 business days, contact us and we'll chase it with the carrier.
Customs & Import Duties
Orders within the United States ship domestically with no customs charges.
For orders to Denmark and the EU, import VAT and customs duty apply as goods are imported from the United States. Since 1 July 2026, the EU's €150 duty-free threshold no longer applies to small parcels, and a flat customs duty of €3 per item is charged on consignments below €150. These charges are set by your country's customs authority, are not included in the product or shipping price, and are the responsibility of the customer. Your carrier will usually collect them before delivery and may add a handling fee.
Multiple-Item Orders
Our products ship from different warehouses, so orders containing several items may arrive in separate parcels with separate tracking numbers, sometimes days apart. You are never charged more than once for shipping.
Delayed, Lost or Damaged Orders
We carry the risk for your order until it is delivered to you. If your parcel hasn't arrived 10 business days after the estimated delivery window, contact us and we'll open a case with the carrier. If a parcel is confirmed lost, or tracking shows no movement for 30 days, we'll send a replacement or issue a full refund. For damaged items, email us within 14 days of delivery with photos of the product and packaging.
Incorrect Addresses
Please double-check your shipping details at checkout. Addresses can only be changed before dispatch, so reach out to us right away if you spot a mistake and we'll do our best to help. If a parcel is returned to us due to an incorrect address or because it went uncollected, we'll refund the order minus return shipping costs, or resend it at a cost confirmed with you first.
Delivery Guarantee
Orders to EU addresses will be delivered within 30 days of purchase at the latest. If we cannot meet this, you may cancel your order for a full refund.
Questions?
If you have any questions about your order or shipping, contact us through our contact page and we'll get back to you within 1–2 business days.